General FAQs

Yes we are taking new patients with a variety of symptoms. ie: Chronic Fatigue, GI, Hormone Replacement Therapy and Thyroid issues. We also offer Alternative IV Therapies for multiple problems.

Integrative Medicine Associates is not contracted with any insurance companies. We are considered an Out of Network Provider. At the end of your office visit, IMA will provide an itemized statement with all of the date of service CPT and ICD 10 codes. All of this information will make it easier for you and the insurance companies for reimbursement.

No. Unfortunately, the excessive paperwork and phone time required for communicating with Medicare and Medicaid in order to get claims submitted and paid was such a drain on our resources that we were forced to give up these coverages. Patients with Medicare and Medicaid may sign a private contract with the clinic and receive care, but they are responsible for paying for services themselves.

Yes. We call you at the home number you provide, two business days before your appointment. If we reach a voice mail or answering machine, we leave a message. If we reach a person and you are not available, we can leave a message with them unless you have advised us otherwise. If there is no answer and no machine or voice mail, we are not usually able to place a second call, and you would not receive a reminder message.

We accept returns of any unopened supplement within 30 days of purchase for credit on your account. If you?re a patient of IMA, and you don’t tolerate a supplement we recommended, we’ll accept its return.

We have a 48 hour cancellation policy. If we do not receive a 48-hour advance notice, a fee equal to the office visit will be charged. If we are not in the office, please leave your information on our answering machine 48 hours in advance. If the cancellation is due to an emergency or illness, it will be up to the provider as to whether to charge the fee or not. We do call you two days before your appointment to remind you of the visit.

No. Unless you are requesting a change in your prescription, you need to call the pharmacy. If there is no authorization for a refill, they will fax the clinic and we will respond with authorization or an explanation of why it is refused. Please be aware of how much medication you have left and call for refills several days before you will need it. We need a minimum of 48 hours’ notice for the process to result in a filled prescription ready to be picked up. Please aim for 72 hours’ notice or more, for your benefit as well as ours.

PAP tests are recommended yearly, but insurance companies will not pay for them unless it has been at least one year and one day since the last test. We try to monitor this for our patients, but we cannot catch them all. Please call us and ask the date of your last PAP if you do not know, then schedule accordingly.